Head Office - Silver Court

Our Head Office is based in Welwyn Garden City, and has 36 employees. Because our address is "Silver Court", this is how we refer to our head office internally.

The staff at Silver Court provide support to the homes. Silver Court performs all the functions of any other head office - we take care of all the invoicing, and paying the bills.

There are four departments:

• Quality Assurance, Operations and Training
• Finance
• Commercial Services
• Human Resources

The Quality Assurance and Operations Department, look after all the "Care" aspects of the organisation. As part of the Quality Assurance monitoring, they visit and audit every home on a monthly basis, looking at Care Plans, Medical Administration, care practices, and spend time observing people in the care environment.

This department is also responsible for dealing with complaints and comments, ensuring procedures are up to date, and that homes have the most up to date information regarding legal requirements and obligations. They also ensure compliance with all legislative standards.

The Training Department is responsible for training all our staff. Each member of staff in our homes receives an initial induction of 6 weeks, followed by foundation training within the first six months. Then there is mandatory training, which includes NVQ training in various aspects of care, Lifting and Handling, First Aid, Health and Safety, Food Safety, Care Planning and management development. Please take a look at the Training section of the site for further details.

The Finance Department is responsible for paying all the bills, they process all the invoices received from our suppliers and contractors. They are also responsible for billing privately funded residents; this is usually through an elected family member, rather than the resident themselves.

The Payroll department also comes under the Finance group, they are responsible for making sure all 1800 or so of our staff get paid. They also organise pensions, take care of sick pay, maternity pay, and any other pay related enquiries.

The Commercial Services Department covers everything that is not care, finance or training. They are responsible for the maintenance of the homes, re-decoration, purchasing, replacement furniture and equipment, catering and housekeeping services, marketing and PR and the supply of utilities.

The Human Resources Department looks after recruitment for the company. They organise all recruitment advertising, sending out application forms, arranging interviews, and organising staff screening through the Criminal Records Bureau. This department also provides an Occupational Health Service. The Human Resources department has a dedicated section on this site, please take a look for further information.