In light of the coronavirus pandemic, Quantum Care has taken comprehensive action to mitigate risk to residents and colleagues across all of our care homes. The health, safety and wellbeing of residents and colleagues is our top priority.
Led by the Executive Team, a central team of senior staff oversee our Covid-19 Response Plan. They work closely with our local health teams, Local Authorities and Public Health England (PHE). Government advice on best practice during this outbreak has been constantly evolving and our Covid-19 response team have been quick to react, implementing new measures and guidance.
Life in our homes
The safety and quality of life of your loved one has always been our primary concern. You can rest assured that the day to day life within our homes continues as normally as possible, with close attention to infection control measures and following all the latest Government and PHE guidance. Appropriate entertainment and activities, excellent meals and hydration, quality care are all delivered as usual. The Quantum Care team would like to take this opportunity to thank you for all the wonderful support and understanding that we have received from so many relatives and loved ones of the residents we are privileged to care for.
Hygiene in our homes
All of our teams are trained in Infection Control Measures and are following enhanced hygiene procedures within the home. We are also making sure that everybody in our homes understands the signs and symptoms of Covid-19 to enable them to carry out rigorous and regular surveillance.
Our housekeeping teams are also playing a key role. They are ensuring that our homes are kept thoroughly cleaned and disinfected, paying particular attention to frequently touched surfaces and objects.
We are doing everything possible to ensure that life in our homes is as normal and safe as possible.
Q Club Day Services
All of our Our Q Clubs are now open with the exception of Fosse House in St Albans. For more information on Q Clubs local to you, please contact our central team on 01707 393292 or call your local home directly.
Frequently Asked Questions
- How do you operate visits to the home?
In order to ensure that all visits are managed in the safest way possible it would be helpful if you could contact the home prior to visiting. They will be able to describe our visiting process in detail to you.
The following general principles will help you to plan your visit:
- You will not need to wear a mask if there is no outbreak within the home.
- If there is an outbreak in the home, visitor numbers will be restricted to one visitor per resident at any one time and masks will need to be worn.
- Visitors should not enter the care home if they are feeling unwell, even if they have tested negative for Covid-19, are fully vaccinated and have received their booster.
We appreciate your continued support through strict adherence to these procedures to ensure that our residents, colleagues and you are protected as far as possible.
As always, the health and welfare of residents, colleagues and visitors remain our top priority.
- Do you have adequate supplies of Personal Protective Equipment?
We want to reassure you that all our colleagues have access to the full range of appropriate Personal Protective Equipment as set out in the guidance we receive from Public Health England.
- What happens if my loved one develops Covid-19?
If a resident develops the symptoms or tests positive for Covid-19, they will immediately be isolated within their room to allow us to complete the period of isolation advised by the UK Government. Our main priority is to provide care for the resident concerned as well as protecting staff and other residents from contracting the illness.
We will follow the strict protocols for the care and support of individuals with Covid-19, in line with all the latest Government guidance. We will continue to closely monitor the resident and will seek further medical assistance where necessary.
We will inform the nominated Next of Kin immediately if their loved one becomes unwell and will provide regular updates on their health and wellbeing.
If you are worried about your loved one, then you can contact the Home Manager or a member of the Home’s Senior Team at any time.
- Are you admitting new residents to the home?
We are accepting new admissions into our care homes for those people whose care needs can no longer be met at home or in hospital. In doing so, the health and wellbeing of current residents remains our top priority, and there are strict criteria on any new admissions which include the screening all admissions to ensure that they are not displaying symptoms of Covid-19, have not been in contact with anybody who is confirmed or suspected of having Covid-19 and have tested negative for Covid-19 for a period prior to their planned admission.
For further information on new admissions, you can contact your local home directly, or call our central team on 01707 393293.