Meet the team
The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring their home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside the more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.
‘The highlight of my job is being able to put a smile on a resident’s face and knowing that my work makes a difference in their daily lives’ – Asvin Jhoollun
Deputy Home Manager
The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Manager’s will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to providing the best of everything for their residents.
Activity Care Worker
The Activity Care Worker is creative, outgoing, caring and enthusiastic, traits that serve them well in providing the varied activity programmes to stimulate and entertain their residents. Challenges are a fixture of the job but the rewards are undeniable as the Activity Care Worker gets to bring new experiences to the residents and plays a large part in creating the friendly, open and supportive environments that are so important to a happy home. Training is comprehensive, so with or without prior experience, the Activity Care Worker is more than able to keep their residents active and happy in a fun and friendly setting.
‘I enjoy seeing the smiles on the residents’ faces and knowing I have made a difference to their day’ – Mandy Pickersgill
The Chef Manager runs the kitchen, leading their team to provide a cost effective service that never compromises on quality. They oversee every aspect of the catering operation, manage budgets, monitor performance and make sure we meet the diverse dietary needs of our residents. Chef Managers bring relevant qualification and experience with them to the role, but each one quickly adapts to the needs of their particular home and keeps the kitchen running without a hitch to provide residents the with varied, healthy and delicious meals that help to make the home their home.
‘I enjoy making good food that puts a smile on our residents’ faces. It’s good to be a part of the nice friendly team that makes up Courtland Lodge’ – Nick Hawksworth
Keeping the team of House Keepers running as it should is the House Keeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our House Keeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the House Keeping Manager’s qualities as they and their team create a home where resident’s dignity is never compromised and independence is always encouraged.
‘My favourite thing about the job is that no two days are the same. I am always learning something new’ – Elaine Milnes
The Administrator will focus on the smooth running of the home; in whatever area they may be needed. From greeting visitors to recruiting, the Administrator is present in many aspects of life in the home, even if you don’t always see them! To be successful in the role, our Administrators have to be flexible and calm, able to multi-task and always keen to take on a new challenge. It’s often the Administrator that brings the IT skills to a home, helping them to keep everything organised. Above that though, Administrators are communicators, able to speak confidently and listen closely to everyone from Managers and Care Workers to visitors and residents.
‘I like that every day is a new challenge. I enjoy my work, I am good at multi-tasking and I’m happiest when I’m busy’ – Carol Miller