Meet the team
The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring their home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside the more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.
'My priority is communication, I make sure I’m understood and understand others and value and respect their input’ – Jackie Makwangwala
The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Manager’s will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to providing the best of everything for their residents.
The Receptionist plays a key part in keeping the home operating as it should. The role involves everything from dealing with phone enquiries to showing around prospective residents. Organisational and communication skills are a must for a Receptionist as it’s these qualities that allow them to make life in the home easier for their colleagues and residents. Often the first person you’ll speak to when you come to the home, the Receptionist represents the company with a professional manner, friendly approach, and commitment to high quality care.
‘I enjoy being part of a team and working with my colleagues in a role that’s different each day’ – Amanda Mottram
Keeping the team of House Keepers running as it should is the House Keeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our House Keeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the House Keeping Manager’s qualities as they and their team create a home where resident’s dignity is never compromised and independence is always encouraged.
‘I enjoy my job because no two days are alike and I like the challenges that my role brings’ – Elaine Frame
Activity Care Worker
The Activity Care Worker is creative, outgoing, caring and enthusiastic, traits that serve them well in providing the varied activity programmes to stimulate and entertain their residents. Challenges are a fixture of the job but the rewards are undeniable as the Activity Care Worker gets to bring new experiences to the residents and plays a large part in creating the friendly, open and supportive environments that are so important to a happy home. Training is comprehensive, so with or without prior experience, the Activity Care Worker is more than able to keep their residents active and happy in a fun and friendly setting.