COVID-19 (CORONAVIRUS) Quantum Care's Approach

Quantum Care – (Covid-19) Coronavirus

In light of the coronavirus outbreak, Quantum Care has taken comprehensive action to mitigate risk to residents and colleagues across all of our care homes. The health, safety and wellbeing of residents and colleagues is our top priority

Led by the Executive Team, a central team of senior staff oversee our Covid-19 Response Plan. They work closely with our local Health teams, Local Authorities and Public Health England (PHE). Government advice on best practice during this outbreak has been constantly evolving and our Covid-19 response team have been quick to react, implementing new measures and guidance with the urgency that such a situation demands.

We have robust contingency measures in place, and homes are receiving regular information and updates.

Visiting Our Care Homes

At Quantum Care, we understand the importance of maintaining vital contact between families and friends and are fully committed to ensuring that residents are able to enjoy visits from their loved ones wherever possible. 

We are able to offer a range of visiting options in our homes, including window visiting, visits in enclosed visiting pods and garden visits (weather permitting). We also offer indoor close contact visits for nominated family members/friends. The close contact scheme allows nominated visitors to hold hands indoors with their relative or contact in a care home, and make repeat visits under carefully designed conditions to keep residents, staff and visitors safe. Visitors are required to have a Lateral Flow Covid-19 test immediately prior to the visit and are required to follow all infection prevention and control measures, including the use of Personal Protective Equipment (PPE) at all times.

Having contact with those we love is crucial, especially at this time. Despite the situation surrounding us all, you can be assured that we are doing everything we possibly can to ensure that our residents can stay connected with their loved ones.

Please note that all visiting is only available in homes that have been free from infection for 14 days and may be withdrawn if we are advised to do so by our central or local health teams.

For more information on visiting our care homes, please see our Frequently Asked Questions for Families and Friends.

Visits out of care homes

On Friday 30th April, the Government published a press release announcing that residents will be able to make low-risk visits out of care homes from Tuesday 4th May as part of the road map out of the Covid-19 pandemic. At Quantum Care we really welcome this announcement which will enable residents to leave their care homes to visit a friend or family member’s garden, or go for walks in places such as parks, public gardens and beaches, without having to self-isolate for 14 days when they return.

Please see our Frequently Asked Questions for Families and Friends for information that will help you to understand how these visits are being carried out and what you can do to prepare for such visits.

Q Club Day Services

All of our Our Q Clubs are now open with the exception of Fosse House in St Albans. Some are operating a reduced service at this time. For more information on Q Clubs local to you, please contact our central team on 01707 393292 or call your local home directly.

Life in our homes

The safety and quality of life of your loved one has always been our primary concern. Despite the situation around us, you can rest assured that the day to day life within our homes continues as normally as possible, with close attention to infection control measures and following all the latest Government and PHE guidance. Appropriate entertainment and activities, excellent meals and hydration, quality care are all delivered as usual. The Quantum Care team would like to take this opportunity to thank you for all the wonderful support and understanding that we have received from so many relatives and loved ones of the residents we are privileged to care for.

Our staff team

We are constantly reviewing the latest guidance from the government and Public Health England to ensure that our colleagues have the skills, knowledge and equipment to provide the best possible care for our residents. Looking after the safety, health and wellbeing of our residents and our colleagues has always been the most important factor in the running of our homes, and that continues to be so.

We are truly humbled by the sheer determination and passion that our colleagues show each and every day. On an individual basis and working as teams right across our homes, they make us incredibly proud.

Hygiene in our homes

All of our teams are trained to the highest standard in Infection Control Measures. They are following enhanced hygiene procedures within the home, including guidance from PHE which states that regular and stringent handwashing for everyone, alongside the use of Personal Protective Equipment at all times, is of vital importance in the prevention and control of infections. We are also making sure that everybody in the homes understands the signs and symptoms of Covid-19 to enable them to carry out rigorous and regular surveillance.

Each home has an Infection, Prevention and Control Information Station where we are reinforcing messages of excellent personal hygiene for colleagues and making sure that we have all the latest updates on how they can help.

Our housekeeping teams are also playing a key role. They are ensuring that our homes are kept thoroughly cleaned and disinfected, paying particular attention to frequently touched surfaces and objects.

Maintaining Health and Wellbeing

In addition to following all the latest Government guidance, at Quantum Care we have implemented extra measures to ensure we are providing a safe environment for residents and colleagues. All residents in our homes are having their temperature checked regularly to allow for early detection if somebody is unwell. In addition, on arrival for their shift at the home, colleagues are also having their temperature checked, as well as being asked a series of health screening questions about their own health and that of their family before they have contact with residents. Our residents and staff teams are also undergoing regular Covid-19 tests.

Please see our Frequently Asked Questions for families and friends for the latest information on resident and colleague testing in our homes.

All of our colleagues have access to the full range of Personal Protective Equipment as set out in the guidance we receive from Public Health England. With enhanced health checks and excellent standards of personal and environmental hygiene, we are working hard to keep your loved ones as safe and healthy as we can.

Rest Assured...

We are doing everything possible to ensure that life in our homes is as normal and safe as possible. A massive thank you goes out to all our families, friends, colleagues and residents for your ongoing support. We really appreciate it.

Frequently Asked Questions

Please click here for our Covid-19 Frequently Asked Questions for families and friends.