COVID-19 (CORONAVIRUS) Quantum Care's Approach

Quantum Care – (Covid-19) Coronavirus

In light of the coronavirus outbreak, Quantum Care has taken comprehensive action to mitigate risk to residents and colleagues across all of our care homes. The health, safety and wellbeing of residents and colleagues is our top priority.

Led by the Executive Team, a central team of senior staff oversee our Covid-19 Response Plan. They work closely with our local Health teams, Local Authorities and Public Health England (PHE). Government advice on best practice during this outbreak has been constantly evolving and our Covid-19 response team have been quick to react, implementing new measures and guidance with the urgency that such a situation demands.

We have robust contingency measures in place going forward, and homes are receiving regular information and updates.

Visiting Policy

Following Government advice in mid-March, we made the difficult decision to stop all non-essential visits to Quantum Care homes. Non-essential visits included routine visits from loved-ones and from anyone carrying out non-essential work in the care home. Vital visits from healthcare professionals were continuing as normal, with any visitors having to adhere to our strict visiting protocols.

When the lockdown measures were eased, we were pleased to be able to introduce window, socially-distanced garden and inside/outside visits to our homes. These visits are being carefully managed with strict guidelines in place in order to protect the health and welfare of all involved. Each of our homes are different so our local teams have their own individual guidance as to how these visits are carried out. For more information on visiting, please see our Frequently Asked Questions for Families and Friends.

From Thursday 5th November, England enters a four-week period of national lockdown due to the increasing number of Covid-19 cases seen across the country and the resulting impact on the NHS. The Government has now issued a new care home visiting guide which advises that care homes can continue to enable visiting during the perios of restrictions. We are extremely supportive of this approach, as we believe that maintaining relationships with friends and family is absolutely vital.

Whilst we review the new guidance, we will continue with the current visiting opportunities in our homes. We are fully committed to ensuring that residents are able to enjoy visits from their loved ones wherever possible, and will update our families and friends as soon as we have further information.

QClub Day Services

Our QClub in Bushey Heath is currently operating a reduced Day Service. All other Day Services remain closed at the current time, but we will continue to review the situation and will update our QClub members if there are any further developments.

Life in our homes

The safety and quality of life of your loved one has always been our primary concern. Despite the situation around us, you can rest assured that the day to day life within our homes continues as normally as possible, with close attention to infection control measures and following all the latest Government and PHE guidance. Appropriate entertainment and activities, excellent meals and hydration, quality care are all delivered as usual. The Quantum Care team would like to take this opportunity to thank you for all the wonderful support and understanding that we have received from so many relatives and loved ones of the residents we are privileged to care for. 

Our staff team

We are constantly reviewing the latest guidance from the government and Public Health England to ensure that our colleagues have the skills, knowledge and equipment to provide the best possible care for our residents. Looking after the safety, health and wellbeing of our residents and our colleagues has always been the most important factor in the running of our homes, and that continues to be so.

We are truly humbled by the sheer determination and passion that our colleagues show each and every day. On an individual basis and working as teams right across our homes, they make us incredibly proud.

Hygiene in our homes

All of our teams are trained to the highest standard in Infection Control Measures. They are following enhanced hygiene procedures within the home, including guidance from PHE which states that regular and stringent handwashing for everyone, alongside the use of Personal Protective Equipment at all times, is of vital importance in the prevention and control of infections. We are also making sure that everybody in the homes understands the signs and symptoms of Covid-19 to enable them to carry out rigorous and regular surveillance.

Each home has an Infection, Prevention and Control Information Station where we are reinforcing messages of excellent personal hygiene for colleagues and making sure that we have all the latest updates on how they can help.

Our housekeeping teams are also playing a key role. They are ensuring that our homes are kept thoroughly cleaned and disinfected, paying particular attention to frequently touched surfaces and objects.

Maintaining Health and Wellbeing

In addition to following all the latest Government guidance, at Quantum Care we have implemented extra measures to ensure we are providing a safe environment for residents and colleagues. All residents in our homes are having their temperature checked regularly to allow for early detection if somebody is unwell. In addition, on arrival for their shift at the home, colleagues are also having their temperature checked, as well as being asked a series of health screening questions about their own health and that of their family before they have contact with residents. Our staff teams are also undergoing weekly Covid-19 tests, and all residents are tested on a monthly basis. 

Please see our Frequently Asked Questions for families and friends for the latest information on resident and colleague testing in our homes.

All of our colleagues have access to the full range of Personal Protective Equipment as set out in the guidance we receive from Public Health England. We have been working extremely hard to acquire adequate stocks and we continue to have supplies delivered. With enhanced health checks and excellent standards of personal and environmental hygiene, we are working hard to keep your loved ones as safe and healthy as we can.

Rest Assured...

We are doing everything possible to ensure that life in our homes is as normal and safe as possible. A massive thank you goes out to all our families, friends, colleagues and residents for your on-going support. We really appreciate it.

Frequently Asked Questions

Please click here for our Covid-19 Frequently Asked Questions for families and friends