Covid-19 Frequently Asked Questions for families and friends

How do you operate visits to the home?

In order to ensure that all visits are managed in the safest way possible we ask that you contact the home prior to visiting. They will be able to describe our visiting process in detail to you. 


The following general principles will help you to plan your visit: 

  • All visitors must wear a mask, which will be provided by the home, and complete a health screening form

  • There are  protocols in place to maintain the health and welfare of all concerned, including the wearing of Personal Protective Equipment at all times. This equipment can be provided by the home.

  • You will be asked to wash your hands or apply hand sanitiser on arrival at the home, and again when you leave

  • If there is an outbreak in the home, visitor numbers will be restricted to on visitor per president at any one time.

  • Visitors providing personal care to a resident will be required to pass a Lateral Flow test on the day of the visit. They will also be required to wear gloves and an apron, as well as a mask. Personal care includes supporting a resident to eat or drink.


We appreciate your continued support through strict adherence to these procedures to ensure that our residents, colleagues and you are protected as far as possible.


As always, the health and welfare of residents, colleagues and visitors remain our top priority. Thank you for your continued support and patience during these difficult times.

How are trips out of the home being carried out?

When taking trips out of the care home, residents and their friends/families should manage risks by: 

  • Avoiding visits that involve mixing with a large number of people

  • Avoiding visiting people they do not usually spend time with regularly

  • Asking those they are visiting to have had their full Covid-19 vaccinations, including their booster if eligible

  • If you are planning to transport your loved one in your personal car, then please sanitise before they get into the vehicle

  • The use of public transport should be avoided if possible 

How can I keep in touch with my loved one if the home is closed?

For any of our homes that are closed to visitors, our colleagues will do everything they can to ensure that life remains as comfortable and sociable as possible. Each resident will still be able to receive one visitor at any one time. We can also use technology such as video calling to support relatives to maintain contact with their loved ones throughout this period.

How are residents being kept active?

Our activities and entertainment teams continue to run a regular schedule of daily activities to help keep our residents active, entertained and engaged. We are also making good use of our gardens, weather permitting, to ensure that residents have safe access to fresh air and outdoor exercise. We also organise trips out of the home.

How are you maintaining the health and welfare of residents and staff?

At Quantum Care we are taking the Covid-19 outbreak extremely seriously and are following all the latest Government and Public Health England advice. We have strict hygiene rules throughout our homes, including regular disinfection of frequently touched objects and surfaces and the use of PPE at all times to reduce the spread of infection. In addition, we are carrying out regular health checks on all residents in order to detect at the earliest opportunity if a resident becomes unwell.


Colleagues are taking regular Covid-19 testing as well as being asked a series of health screening questions about their own health and that of their family before they have contact with residents.  We are also providing regular advice and guidance to colleagues as to how to keep themselves healthy, including the importance of social distancing when not working at the home.

Do you have adequate supplies of Personal Protective Equipment?

There has been much attention in the media during the pandemic about homes having no access to Personal Protective Equipment. We want to reassure you that all our colleagues have access to the full range of appropriate Personal Protective Equipment as set out in the guidance we receive from Public Health England. We have been working hard to secure adequate stocks and continue to have supplies delivered.

Do you have adequate staffing levels?

We want to pay tribute to our wonderful dedicated colleagues who continue to provide love, care and support to our residents during this difficult time. Our brilliant staff teams remain strong and we are continuing to successfully recruit new colleagues during this time.

Is Covid-19 testing currently available for staff and residents?

All of our homes are regularly testing residents and colleagues for Covid-19. There are two types of tests available within our homes: the PCR tests (carried out in the home and then sent to a laboratory for analysis) and the LFT tests which give a result in 30 minutes. The home's senior team will keep you informed about testing in your home.

What happens if my loved one develops Covid-19?

If a resident develops the symptoms or tests positive for Covid-19, they will immediately be isolated within their room to allow us to complete the period of isolation advised by the UK Government. We will contact our local health professionals as well as Public Health England to notify them of the resident’s illness and to seek further guidance. Our main priority is to provide care for the resident concerned as well as protecting staff and other residents from contracting the illness.


We will follow the strict protocols for the care and support of individuals with Covid-19, in line with all the latest Government guidance, including the use of full PPE for staff at all times. We will continue to closely monitor the resident and will seek further medical assistance where necessary.


We will inform the nominated Next of Kin immediately if their loved one becomes unwell and will provide regular updates on their health and wellbeing.


If you are worried about your loved one, then you can contact the Home Manager or a member of the Home’s Senior Team at any time

Are you admitting new residents to the home?

We are accepting new admissions into our care homes for those people whose care needs can no longer be met at home or in hospital. In doing so, the health and wellbeing of current residents remains our top priority, and we have therefore placed strict criteria on any new admissions which include the screening all admissions to ensure that they are not displaying symptoms of Covid-19, have not been in contact with anybody who is confirmed or suspected of having Covid-19 and have tested negative for Covid-19 for a period prior to their planned admission.


For further information on new admissions, you can contact your local home directly, or call our central team on 01707 393293.

Have any of the homes been affected by Covid-19?

We are deeply saddened that some of our homes have been impacted by Covid-19 and our thoughts and deepest sympathies are with all those who have been affected by this illness.


If Covid-19 is confirmed or suspected in one of our homes, our relatives will be informed and updated regularly by the local teams. We understand that this has been an extremely difficult time for everybody and how hard it has been for those of you who have been unable to comfort your loved ones during this time. While we can never replace the love of relatives and friends, please know that our staff teams will continue to support and care for all our residents to the very best of our ability. 


We continue to work closely with our Local Authority and Health teams, and we are following all Government and Public Health England advice in relation to infection protection and control. We also want to assure you that we are continuing to do everything in our power to keep life as normal and enjoyable for residents as possible. 


If you have any concerns at all, please do not hesitate to get in touch with the Home Manager.