Quantum Care Awards 2018 Categories

Nominations are now closed.

Below is the list of award categories and their criteria for this year's Quantum Care Awards. 

The award categories are listed below in the following order:

  • Carer of the Year
  • Housekeeping Team Award
  • Catering Team Award
  • Rhythm of Life Award
  • Supporting Homes Award
  • Learning and Development Award
  • Outstanding Dementia Care Award
  • Leadership Award
  • Changing Lives Award
  • Community Engagement Award

Carer of the Year Award

This award is for an individual. Nominations can be accepted from residents, relatives, staff and other visitors.

This award will be made to a carer who works during the day or night, and who demonstrates the following attributes:

  • Sensitivity
  • Kindness
  • Positive approach and attitude
  • Friendly
  • Empathic
  • Reassuring
  • Delivering on promises
  • Calmness
  • Gentleness
  • Willingness to listen
  • Reliability
  • Demonstrates their commitment to Rhythm of Life

Housekeeping Team Award

This award is for a team. Nominations can be accepted from residents, relatives, staff and other visitors.

This award will be made to the Housekeeping Team that works together in an effective manner to maintain high standards. Judges will be looking for the Team that meet the following criteria:

  • Consistently maintain high standards of cleanliness throughout the home
  • Putting residents’ comfort first and help to create a homely environment
  • Promote residents’ rights to dignity, privacy and choice
  • Understand the needs of the residents and Home
  • Has positive relationships with both residents and other staff
  • Promotes excellent infection control practices
  • Takes opportunities to promote Rhythm of Life
  • Adhering to company policies and procedures ensuring that the Home is clean and tidy as well as dirt, dust and smell free

Catering Team Award

This award is for a team. Nominations can be accepted from residents, relatives, staff and other visitors.

This award will be made to the Catering Team which meets the following criteria:

  • Provide nutritious, tasty and well presented food
  • Actively take part in catering events
  • Celebrate special events for individual residents
  • Ensure that all residents’ individual needs are met
  • Involve residents in menu planning and actively seek feedback
  • Work well as a team
  • Takes opportunities to contribute to Rhythm of Life

Rhythm of Life Award

This award is for an individual or team. Nominations can be accepted from residents, relatives, staff and other visitors.

This award will be made to an individual or team that has shown innovation when implementing the Rhythm of Life initiative to our service users in the home. The judges will be looking for evidence of the following:

  • A wide range of activities and pursuits has been provided by the individual / team demonstrating imagination and creativity in finding ways to promote interaction, engagement and occupation with groups and / or individuals
  • Potential barriers to involvement (e.g. dementia, lack of confidence, mobility, sight or hearing problems) are accommodated and overcome
  • Information about individual residents’ interests and preferences is sought and is central to the planning and delivery of activities
  • Cultural and spiritual needs are recognised and catered for
  • Regularly seeks and responds to feedback from our service users and their families, demonstrating commitment to providing choice and consultation
  • Shows respect for individuality and dignity to all service users in the home
  • Activities are widely promoted and the involvement of other staff and of families is actively encouraged

Supporting Homes Award

This award is for an individual. Nominations can be accepted from residents, relatives, staff and other visitors.

The following roles can be included in this category: Homes’ Administrators, Silver Court staff (any) and maintenance operatives. This award will be made to a person who provides support to a specific home or a number of homes. The individual may work in the Home or at Quantum Care’s head office.

This person will demonstrate the following characteristics:

  • Reliable and trustworthy
  • Pro-active in providing effective and efficient support
  • ‘Go-to’ person
  • Polite and considerate
  • Good communicator
  • Shows dedication and commitment
  • Offers advice and alternative solutions where required
  • Respectful to both staff and end users
  • This person can motivate others in their approach

Learning and Development Award

This award is for an individual. Nominations can be accepted from Quantum Care Managers and staff only.

This award is intended to honour a member of staff who is based in the homes. The successful individual will have shown real commitment to promoting learning and development within the team and to ensure high quality care is delivered.

This individual will demonstrate the following behaviours:

  • Champions good practice throughout the home (e.g.: as a key trainer, as a Champion, in supervisions and appraisals, on a day to day basis)
  • An excellent role model who challenges poor practice
  • Encourages and supports others to undertake training, gain qualifications and develop their skills and careers
  • Understands that people learn in different ways and adapts approach to accommodate this
  • Takes a lead role with inducting new starters e.g.: being shadowed and providing good guidance and feedback, or assessing Care Certificate workbooks
  • Actively coaches others to deliver Rhythm of Life in their daily work

Outstanding Dementia Team Award

This award is for a team. Nominations can be accepted from residents, relatives, staff and other visitors.

This award will be made to a Dementia Care Team which can demonstrate that they are delivering outstanding dementia care. Teams should be able to demonstrate that they:

  • Treat each person living with dementia as a unique individual and provide care in a way that meets their needs and respects their dignity and personal preferences
  • Use dementia best practice knowledge to improve the environment to promote orientation, way finding, independence, reduce falls or encourage social interaction
  • Research and continually develop new and innovative ways of working with residents living with dementia resulting in improved well-being
  • Maintain regular engagement and involvement with relatives
  • Possess a high level of understanding of the behavioural and psychological symptoms of dementia and record observational evidence in care plans and share daily with other members of staff
  • Act as champions / advocates to ensure that the needs and best interests of residents living with dementia are met

Leadership Award

This award is for Care Team Managers, Night Care Team Managers, Chef Managers, Senior Housekeepers, Home Managers and Deputy Home Managers. Nominations can be accepted from Quantum Care staff only.

This award will be made to the Manager with the following attributes:

  • Leads a team by having a clear focus on what is expected from each member of the team, sets clear standards, deals with poor performance quickly and fairly and gives recognition where deserved
  • Encourages staff and creates an environment in which staff are able to learn and develop continually, achieve their ambitions and where effective team working is encouraged and enabled
  • Has very good knowledge of up to date care practice and shares this with staff, sets an example of what excellent care is and is a powerful role model for all staff
  • Is a first class communicator at all levels, ensures that everyone knows what is happening in the Home and in Quantum Care generally
  • Makes good decisions, is firm and keeps to their word
  • Works collaboratively with the team to make Rhythm of Life happen

Changing Lives Award

This award is for an individual. Nominations can be accepted from residents, relatives, staff and other visitors.

This award is for an individual who has gone above and beyond to change the life of one or a group of residents or day care members on one or more occasions by:

  • Understanding that sometimes it is the small things that count for example: tracking down old family photos, replacing / repairing a precious item or arranging an activity specific to a personal request
  • Going out of their way to engage with a resident(s) that appears withdrawn, relieving feelings of stress, worry and anxiety
  • Putting in extra effort to ensure that a resident(s) maintains regular involvement in an important aspect of their life (this may include cultural traditional / beliefs)
  • Making a special effort with a resident resulting in noticeable improvement in any aspect of their physical or emotional health by introducing them to activities that promote wellbeing and happiness
  • Providing extra support to residents whose relatives or friends struggle to visit regularly, ensuring the important relationships are maintained
  • Going above and beyond to make demonstrable improvement to the life of one or more of the home’s residents

Community Engagement Award

This award is for an individual or a team. Nominations can be accepted from residents, relatives, staff and other visitors.

This award will be made to an individual or team that have made a noticeable effort in ensuring that the home is known in the local community. The nomination should include evidence such as:

  • Regularly hosting events that are open to the public and are attended by local groups and individuals including younger members of the public (nurseries, schools and colleges)
  • External groups meet regularly in the home and allow resident participation i.e. knitting, crafting, choir and similar interests
  • Fundraising contributions are sought from local businesses, schools and other members of the public as well as regular donations being received from shops
  • Regular residents outings are planned to local places of interest
  • The home offers advice and support in the community for example setting up a dementia café or support group for home carers
  • Relationships with local charities and other community support groups
  • Promotional materials including events flyers are regularly shared in the community
  • Volunteer Groups – skills based volunteer groups visit the home, this can include Tesco and similar corporate organisations
  • Forming a social group for families and friends