Wonderful praise for Elmhurst

"Dear Maria, 

I am writing to you concerning the care of my father in Elmhurst Care Home, Bishops Stortford.  He had dementia and first came into the came in April 2015. 

From the first moment that my wife and I visited the home, to see if we felt that it might be suitable for <name>, we were impressed.  We have not been disappointed. 

For the first 2 years that he was being cared for at Elmhurst, I would say that the standard of care was very good.  However, for the last 2 years, I believe that the quality of care has risen to an excellent standard. 

I am sure that if people have a complaint, then they would be quick to tell you and so it is only fair that you receive praise when praise is due. 

It would be unfair to name names because the service is 24hrs a day and 365 days a year, but there is an impressive team at Elmhurst.  Being able to retain quality staff is, I would suggest, a big factor. 

In <name>'s last days, the staff endeavoured to make him as comfortable as possible.  They went above and beyond what they would normally be expected to do. 

You should be so proud of your team at Elmhurst.  As a family, we have been made very welcome.  We will never forget the care and kindness the staff showed to <name>.

Thank you"

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