COVID-19 (CORONAVIRUS) Quantum Care's Approach

2 April 2020

Quantum Care – (Covid-19) Coronavirus

In light of the coronavirus outbreak, Quantum Care has taken comprehensive action to mitigate risk to residents and staff across all of our care homes. The safety of residents and staff members is our top priority. This page details the latest advice from Quantum Care about the steps we are taking at our homes.

For comprehensive information about the coronavirus itself, please follow the latest advice on the NHS website.

Quantum Care’s Covid-19 Plan

At Quantum Care we are treating this matter with the utmost importance and we have developed our plans in line with Government and Public Health England (PHE) guidance to be prepared for any eventuality, including in the event of a coronavirus outbreak at a home. Led by the Executive Team, a central team of Senior Members of staff have been appointed to oversee the development and management of our Covid-19 Plan. They are working closely with our Local Authorities and Public Health England (PHE) as we continue to review the ever-evolving situation.

We will seek to ensure that our residents experience a minimal amount of disruption to their day-to-day lives as we continue to implement our contingency plans. This includes equipping our staff team members with the knowledge they need to deliver high-quality care, safely and effectively by providing the most current PHE advice and putting in place our Enhanced Infection Control Procedures. We have comprehensive contingency plans in place should an outbreak occur, and homes are receiving regular information and updates.

Visiting Policy

The health, safety and wellbeing for residents and staff members must be our primary concern and following Goverment advice, we have made the difficult decision to stop all non-essential visits to Quantum Care homes until further notice. Non-essential visits include routine visits from loved-ones and from anyone carrying out non-essential work in the care home. Vital visits from healthcare professionals will continue as normal, with any visitors having to adhere to our strict visiting protocols.

Our staff are doing all they can to ensure that life in our services remains as comfortable and sociable as possible and we are using technology such as Skype to support residents to maintain contact with their loved ones throughout this period. We will keep in regular contact with relatives so they have information about their relative’s health and well-being as well as updates from Quantum Care’s central Senior Team

Where there are exceptional circumstances for a visit, these will be carefully considered and discussed to ensure that safeguarding steps can be taken to protect residents and staff.

QClub Day Services

In line with Government advice, our local QClub day services have been suspended for the short term. We will update all QClub members as soon as we plan to re-open these services.

Life in our homes

The safety and quality of life of your loved one has always been our primary concern. Though we’ve had to close our homes to visitors, you can rest assured that the day to day life within our homes continues as it has always done, with added attention to infection control measures. Entertainment and activities, excellent meals and hydration, quality care are all delivered as usual. The Quantum Care team would like to take this opportunity to thank you for all the wonderful support and understanding that we have received from so many relatives and loved ones of the residents we are privileged to care for. And, as usual, a massive thank you for the dedication and hard work of all our staff members. One of our core values is that Each and every employee is important and this has never been truer.

Our staff team

We are constantly reviewing the guidance from Public Health England (PHE) to ensure that our staff understand and are following the latest advice. Keeping our residents and our staff healthy has always been the most important factor in the running of our homes, and that that continues to be true. Our staff understand and follow the guidance of the experts at Public Health England and we will continue to provide the safest environment for your loved ones that we possibly can.

Hygiene in our homes

All of our teams are trained to the highest standard in Infection Control Measures. They are following enhanced hygiene procedures within the home, including guidance from PHE which states that regular and stringent handwashing for everyone, alongside the appropriate use of personal protective equipment is of vital importance in the prevention and control of infections. We are also making sure that everybody in the homes understands the signs and symptoms of Covid-19 to enable them to carry out rigorous and regular surveillance.

Each home has an Infection, Prevention and Control Information Station where we are reinforcing messages of excellent personal hygiene for staff and making sure that we have all the latest updates on how they can help

Our housekeeping teams are also playing a key role. They are ensuring that our homes are kept thoroughly cleaned and disinfected, paying particular attention to frequently touched surfaces and objects.

Keeping Safe

In addition to following all the latest Government guidance, at Quantum Care we are implementing extra measures to ensure we are providing a safe environment for residents and staff. All residents in our homes are having their temperature checked regularly to allow for early detection if somebody is unwell. In addition, on arrival for their shift at the home, staff members are being asked a series of health screening questions about their own health and that of their family before they have contact with residents. With enhanced health checks and excellent standards of personal and environmental hygiene, we are working hard to keep your loved ones safe and healthy.

Rest Assured...

We are doing everything possible to ensure that life in our homes is as normal and safe as we can. A massive thank you goes out to all our families, friends, staff and residents for your on-going support. We really appreciate it.