COVID-19 (CORONAVIRUS) Quantum Care's Approach

26 June 2020

Quantum Care – (Covid-19) Coronavirus

In light of the coronavirus outbreak, Quantum Care has taken comprehensive action to mitigate risk to residents and colleagues across all of our care homes. The safety of residents and colleagues is our top priority.

Led by the Executive Team, a central team of senior staff oversee our Covid-19 Plan as we react and respond to the Covid-19 outbreak. They are working closely with our local Health teams, Local Authorities and Public Health England (PHE). Government advice on best practice during this outbreak has been constantly evolving and our Covid-19 response team have been quick to react, implementing new measures and guidance with the urgency that such a situation demands.

We have robust contingency plans in place should an outbreak occur, and homes are receiving regular information and updates.

Visiting Policy

Following Goverment advice in mid March, we made the difficult decision to stop all non-essential visits to Quantum Care homes. Non-essential visits include routine visits from loved-ones and from anyone carrying out non-essential work in the care home. Vital visits from healthcare professionals have been continuing as normal, with any visitors having to adhere to our strict visiting protocols.

As we all continue through this journey, we are seeing more Government measures introduced to carefully ease the lockdown for the general public. On the 22nd June, it was announced that from Monday 6th July, people who are currently "clinically vulnerable" or shielding will be able to spend time outdoors in a group of up to six people, including those outside of their household, while maintaining physical distancing. In light of this announcement, we are pleased to be able to begin socially-distanced garden visits from this date. In order to protect the health and welfare of all involved, these visits will be carefully managed, with strict guidelines in place. Each of our homes are different so our local teams we be making contact with families and friends to issue individual guidance for the visits.

Whilst we remain closed to visitors, our colleagues are doing all they can to ensure that life in our services remains as comfortable and sociable as possible and we have been using technology such as video calling to support residents to maintain contact with their loved ones throughout this period. We are keeping in regular contact with relatives so they have information about their relative’s health and well-being.

Where there are exceptional circumstances for a visit before the 6th July, these will be carefully considered and discussed to ensure that safeguarding steps can be taken to protect residents and colleagues.

QClub Day Services

In line with Government advice, our local QClub day services have been suspended for the short term. We will update all QClub members as soon as we plan to re-open these services.

Life in our homes

The safety and quality of life of your loved one has always been our primary concern. Though we’ve had to close our homes to visitors, you can rest assured that the day to day life within our homes continues as normally as possible, with close attention to infection control measures and following all the latest Government and PHE guidance. Appropriate entertainment and activities, excellent meals and hydration, quality care are all delivered as usual. The Quantum Care team would like to take this opportunity to thank you for all the wonderful support and understanding that we have received from so many relatives and loved ones of the residents we are privileged to care for. 

Our staff team

We are constantly reviewing the latest guidance from the government and Public Health England to ensure that our colleagues have the skills, knowledge and equipment to provide the best possible care for our residents. Looking after the safety, health and wellbeing of our residents and our colleagues has always been the most important factor in the running of our homes, and that continues to be so.

We are truly humbled by the sheer determination and passion that our colleagues show each and every day. On an individual basis and working as teams right across our homes, they make us incredibly proud.

Hygiene in our homes

All of our teams are trained to the highest standard in Infection Control Measures. They are following enhanced hygiene procedures within the home, including guidance from PHE which states that regular and stringent handwashing for everyone, alongside the use of Personal Protective Equipment at all times is of vital importance in the prevention and control of infections. We are also making sure that everybody in the homes understands the signs and symptoms of Covid-19 to enable them to carry out rigorous and regular surveillance.

Each home has an Infection, Prevention and Control Information Station where we are reinforcing messages of excellent personal hygiene for colleagues and making sure that we have all the latest updates on how they can help.

Our housekeeping teams are also playing a key role. They are ensuring that our homes are kept thoroughly cleaned and disinfected, paying particular attention to frequently touched surfaces and objects.

Keeping Safe

In addition to following all the latest Government guidance, at Quantum Care we have implemented extra measures to ensure we are providing a safe environment for residents and colleagues. All residents in our homes are having their temperature checked regularly to allow for early detection if somebody is unwell. In addition, on arrival for their shift at the home, colleagues are also having their temperature checked, as well as being asked a series of health screening questions about their own health and that of their family before they have contact with residents.

Please see our Frequently Asked Questions for families and friends (link below) for the latest information on resident and colleague testing in our homes.

All of our colleagues have access to the full range of Personal Protective Equipment as set out in the guidance we receive from Public Health England. We have been working extremely hard to acquire adequate stocks and we continue to have supplies delivered. With enhanced health checks and excellent standards of personal and environmental hygiene, we are working hard to keep your loved ones as safe and healthy as we can.

Rest Assured...

We are doing everything possible to ensure that life in our homes is as normal and safe as possible. A massive thank you goes out to all our families, friends, colleagues and residents for your on-going support. We really appreciate it.

Frequently Asked Questions

Please click here for our Covid-19 Frequently Asked Questions for families and friends