We collect data from you through our online forms: ‘Contact Us’ and ‘Giving Us Feedback’. Through these forms we collect any personal details you enter, such as names and contact information, as well as any additional information you submit when giving us the details of your enquiry or feedback.
With your consent, we collect this data to allow us to process your query or application, contact you with news updates or contact you to discuss your feedback. We will not use this information for marketing purposes unless you have positively opted-in to receive such notifications.
After submitting your information via our forms, it is stored on secure servers supplied by our website hosts, Fluid Ideas. Anomalised notifications are automatically sent via email to a password protected staff account at Quantum Care Ltd. A staff member logs onto the secure servers via a password protected account to process the enquiries.
We do not share personal details with any external agency or organisation without your prior knowledge and express consent. The only exception would be to law enforcement agencies if required.
Any submitted data is stored on our website host’s secure servers and Quantum Care’s password protected company email. For enquiries, we retain your data for a period no longer than 12 months from the date it is received. For feedback, we retain the content of your feedback indefinitely unless otherwise instructed but will not store your personal data for a period longer than 12 months.
Subject Access Requests
You have the right at any time to contact us to request to review all data we are storing which relates to you, change your contact preferences or to request that we remove all data we have relating to you (the right to be forgotten). These requests should be emailed to firstname.lastname@example.org or posted to:
Data Protection Officer
Quantum Care Ltd
4 Silver Court
Welwyn Garden City
Once verified, these requests will be actioned within 28 working days of receipt.