Quantum Care is committed to putting our residents first and we want our future residents to feel at home when they come to stay with us.
For this reason we have put together some frequently asked questions that may help. Please feel free to contact our homes to ask for more information or to talk about any other questions you may have.
What should I look for when choosing a care home?
Points to consider are: Where is the home located? Where are local facilities in relation to the home? How do you feel in the home? Does it have a good atmosphere and is it homely? Do you feel welcome and do other residents like living there? Go to our Choosing a home page for more helpful advice.
Will there always be a room available?
You will need to speak to the team at your chosen home who can advise you on availability. If there are no rooms available, then we can advise you of the nearest availability in another Quantum Care home, or we can take you contact details and advice you when a place becomes available.
Will my own doctor visit me if I live in a care home?
If your doctor is willing to visit you, he or she will be most welcome. If this is not possible, the manager will help you to find a local doctor who is willing to take care of you.
Is there a choice at meal times?
Yes, we offer a choice of home cooked, nutritionally balanced food at each mealtime. We also cater for special dietary requirements.
Do you provide hairdressing services?
Yes, all our homes have visiting hairdressers. A list of hairdressing costs will be available in each home.
Do the homes provide services such as chiropody, dentistry or physiotherapy?
All of these services are provided by community professionals who visit the home.
Are staff on duty day and night?
We have staff on duty 24 hours a day, every day of the year.
Do you accept couples?
Yes, we welcome couples in all Quantum Care homes. If you contact the home of your choice, then they can discuss the arrangements with you directly.
Can I bring my own furniture?
We are very happy for you to furnish your room as you wish subject to any safety requirements. Please ask the manager of your chosen home about this.
When can I have visitors?
Your visitors are always welcome. They can visit with you in on of our community spaces or, if you’d prefer, in the privacy of your room. If you wish, arrangements can be made for your visitors to join you for a meal.
Do you provide a laundry service?
Laundry facilities are available in all of our homes and our teams will do your laundry for you and return it to your room.
Can I smoke?
Yes, but to comply with relevant legislation we ask that residents smoke only in the designated areas, all of which are outside of the home.
Can I make phone calls whenever I want?
If you wish to have a telephone in your room for private use please speak to a member of the home’s team.
Do I have a say in the running of the home?
Yes, you can take part in the residents’ meetings held at each home or you can speak to a member of the home management team at any time. We welcome suggestions and feedback about the service we provide. Staff will always consult you about any changes that may occur in the home.
Who do I talk to if I have any worries or concerns?
The Manager is the best person to go to first. If you feel that your problem has not been resolved satisfactorily, then you can contact one of our Regional Managers as follows: The Regional Manager (name home), Quantum Care Ltd, Freepost, Welwyn Garden City, Herts. AL7 1BR. Email info@quantuumcare.co.uk or telephone 01707 393293. We can also assist you in accessing independent advice and advocacy should you wish. Our complaints procedure also details the steps you should take if you are dissatisfied in any way. You can find a copy of our Complaints Procedure in each of our homes.
Can I bring a pet with me?
If you have a small pet like a bird or a fish which you can look after in your own room and it is not likely to disturb other residents, then we will always welcome your pet. If you have a larger pet then please discuss this with the manager.
Do representatives of religions visit?
Yes, we have regular services in our homes. Please talk to the Manager about your religious requirements.
What happens if I go into hospital?
We will keep your room for you. In addition, we’ll try our hardest to ensure that you have an escort if you need to attend hospital but we cannot always guarantee that a staff member will be available. We will always do our best to contact your next of kin or representative (where applicable) so that they can meet you at the hospital. We always send full details with any resident who has to visit a hospital, and we telephone the hospital to ensure they have all the information they need.
Can I try living in one of your homes?
Yes, you can come and stay with us for up to 6 weeks to enable you to choose whether or not you wish to stay on a permanent basis. During this time, if you decide that it’s not right for you you’ll just need to give 7 days’ notice.
Are there any social activities in the home?
Yes, all of our homes have Activity Care Workers who organise a programme of social activities and events for our residents to take part in. They help our residents to pursue their favourite hobbies and interests, as well as introducing them to new ones.
How much does it cost?
Each home has its own fees which the manager will discuss with you.