Quantum Care is committed to putting our residents first and we want our future residents to feel at home when they come to stay with us.

For this reason we have put together some frequently asked questions that may help. Please feel free to contact our homes to ask for more information or to talk about any particular concern you might have.

What should I look for when choosing a care home?

Points to consider are: Where is the home located? Where are local facilities in relation to the home? How do you feel in the home? Does it have a good atmosphere and is it homely? Do you feel welcome and do other residents like living there?  Go to our Choosing a home page for more helpful advice. 

Will there always be a room available?

Not always but we operate a waiting list system.  Let your chosen care home's manager know and they will contact you as soon as a room is available.

What services are covered by the fees?

The services covered by the fees include:

  • Personal care

  • Accommodation

  • Laundry (excluding hand washing and dry cleaning)

  • Food and soft drinks

  • Heating, lighting and hot water

  • Bed linen and towels

Who will decide if I am eligible to stay in a Quantum Care home?

If you are funding your own care you can make the decision to move into a care home yourself. As long as we can meet your care needs, and you meet the self funding criteria you are very welcome to move into a Quantum Care Home.

If you aren’t able to fund your own care your local Adult Care Services / Social Services department may be involved in deciding whether you need a place in a care home on the basis of your care needs. If this is decided, your local authority may pay for all or some of the costs of care.

Will my own doctor visit me if I live in a care home?

If your doctor is willing to visit you, he or she will be most welcome. If this is not possible, the manager will help you to find a local doctor who is willing to take care of you.

Are there any nurses on duty?

No, our homes provide care for a wide range of complex needs and disabilities but we don't employ nurses. However, we do have access to District Nursing services as required.

Is there a choice at meal times?

Yes, we offer a choice of home cooked, nutritionally balanced food at each mealtime. We also cater for special dietary requirements.

Do you provide hairdressing services?

Yes, all our homes have visiting hairdressers. A list of hairdressing costs will be available in each home.

Do the homes provide services such as chiropody, dentistry or physiotherapy?

All of these services are provided by community professionals who visit the home.

Will I be able to keep my own tablets and medicine?

Yes, if you want to. We will also be able to help you re-order your medication and arrange for your prescription to be dispensed by a local chemist. If you wish, we can look after your medication for you.

Are staff on duty day and night?

We have staff on duty 24 hours a day, every day of the year.

How many residents are there in a home?

This varies from home to home. Please ask at the home of your choice.

Do you accept couples?

Yes, we welcome couples. You can share one bedroom and use the other as a sitting room or you can have single bedrooms. The choice is yours.

Will I have some privacy?

We aim to provide residents with as much privacy as they need. All of our bedrooms are single and keys are provided. Each home has a number of lounges or sitting areas, some of which will have television or radio provided, and others where you can sit undisturbed. You can entertain your friends or relatives in your bedroom if you wish.

Can I bring my own furniture?

We are very happy for you to furnish your room as you wish subject to any safety requirements. Please ask the manager of your chosen home about this.

What do I do with my valuables?

For safety, we recommend that valuables are looked after by your family, solicitor or bank. If you do bring them into the home we advise you to take out personal insurance as we are unable to take responsibility for valuable items. We encourage residents to keep money in a bank or building society account rather than in the home. We can help to arrange this if necessary. All bedrooms have a lockable container or drawers which can be used to keep personal items secure.

When can I have visitors?

You are welcome to receive visitors at any reasonable time. If you wish, arrangements can be made for your visitors to join you for a meal.

Can I go out when I like?

Residents that are not at risk can come and go as they please. The issue of what constitutes a risk will be discussed with you, your family or advocate if necessary. In any case, we would like you to let a member of staff know if you decide to go out so they will not worry about where you are. If you wish to have a meal later than the normal time a member of staff will arrange this for you.

Can I go away for the weekend or go on holiday?

You are free to go away for the weekend or go on holiday at any time.

What about my laundry?

Laundry facilities are available in all of our homes and our staff will do your laundry for you. To ensure that your clothes are returned to you we ask you to label all your clothes clearly with embroidered name tapes. We also suggest that you do not bring woollen clothing or articles that need dry cleaning as we do not have the facilities to deal with these.

Can I smoke?

Yes, but to comply with relevant legislation we ask that residents smoke only in the designated areas. Visitors are not able to smoke in the building. For your own safety we ask that you bring only natural fibre clothing as these are more fire retardant properties than man made fibre.

Can I make phone calls whenever I want?

Many of our homes have the facility for you to have a telephone in your room for private use if you wish. The home will discuss telephone rates for this facility with you. There will always be a facility made available for private phone calls.

Can I have a bath or shower whenever I want?

Yes, and if you wish, our staff will be happy to assist you.

Do I have a say in the running of the home?

Yes, you can take part in the residents’ meetings held at each home or you can speak to a member of the home management team at any time. We welcome suggestions and feedback about the service we provide. Staff will always consult you about any changes that may occur in the home.

Who do I talk to if I have any worries or concerns?

The Manager is the best person to go to first. If you feel that your problem has not been resolved satisfactorily please contact one of our Regional Managers – you will find our contact details here. We can also assist you in accessing independent advice and advocacy. Our complaints procedure details the steps you should take if you are dissatisfied in any way. You can find a copy of our Complaints Procedure in each of our homes.

Can I bring a pet with me?

If you have a small pet like a bird or a fish which you can look after in your own room and it is not likely to disturb other residents, then we will always welcome your pet. If you have a larger pet then please discuss this with the manager.

Do representatives of religions visit?

Yes, we have regular services in our homes. Please talk to the Manager about your religious requirements.

What happens if I go into hospital?

We will keep your room for you. In addition, will try our hardest to ensure that you have an escort if you need to attend hospital but we cannot always guarantee that a staff member will be available. We will always do our best to contact your next of kin so that they can meet you at the hospital. We always send full details with any resident who has to visit a hospital, and we telephone the hospital to ensure they have all the information they need.

Can I try living in one of your homes?

Yes, you can come and stay with us for up to 6 weeks to enable you to choose whether or not you wish to stay on a permanent basis. During this time, if you decide that it’s not right for you you’ll just need to give 7 days’ notice.

Are there any social activities in the home?

Yes, all of our homes have Activity Care Workers who organise a programme of social activities and events for our residents to take part in. They help our residents to pursue their favourite hobbies and interests, and introduce them to new ones.

Can I leave a home if it's not right for me?

Yes, however a four week written notice period is required after the initial six week assessment period.

How can I get a place in a Quantum Care home?

There are several ways - you can contact your chosen home or our Head Office in Welwyn Garden City, or be referred through your local Adult Care Services department, your doctor, district nurse or a hospital social worker. 

Are there alternatives to residential care?

Yes, you may be able to manage by having support in your own home, by having day care or short breaks. Many of our care homes offer services for older people living at Home – find out more about our Day Care Services or Short Breaks in our care homes.

How much does it cost?

The manager of the home will explain the charges to you and provide further information on benefits or assistance to which you may be entitled. The amount that you pay towards the charge depends on your individual circumstances and levels of savings. You can see the fees for each home in their individual Indicative Fees Guide which is located on each home's page.