Willow Court Care Home

The Deputy Manager shares responsibility with the Home Manager for running the home. Deputy Manager’s will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Managers are driven to providing the best of everything for their residents.

I like knowing I help to make a difference on a daily basis to the residents’ lives, and hopefully I help to brighten up their day.

My name is Claire Gilbert and I have worked for Quantum Care at Willow Court for many years. I have had multiple job roles, starting as a care worker and leading up to becoming a housekeeping manager. I enjoy my job as I like learning new skills, working as part of a team and meeting residents and their families.

I am one of the administrators at Willow Court. I love my job and the fact that no two days are the same. I have worked for Quantum care for a number of years in various roles within our homes. I love working within the care sector.

The administrator will focus on the smooth running of the home. From greeting visitors to recruiting, the administrator is present in many aspects of life in the home, even if you don’t always see them! To be successful in the role, our administrators have to be flexible and calm, able to multi-task and always keen to take on a new challenge. It’s often the administrator that brings the IT skills to a home, helping them to keep everything organised. Above that though, administrators are communicators, able to speak confidently and listen closely to everyone from managers and care workers to visitors and residents.